Sue is most passionate about helping to make things better – for her clients, project teams, and organizations. She applies Lean thinking to improve the performance of project teams through process improvement and people development, as well as helps to improve the development and implementation of business strategy – for her clients and within Haley & Aldrich. To do so, she taps into her knowledge of strategy deployment, emotional intelligence, personal mastery, and other ideal Lean-based behaviors and skills. As a result, the teams she works with experience improved client satisfaction, project performance, and staff engagement.
Sue helps her clients apply Lean to improve capital project planning and execution, organization design and strategy, retained liability portfolio management, site investigation, management and closure, regulator advocacy, remedial technology selection, and optimization of remediation system operations. Her long list of professional accomplishments can all be attributed to one crucial thing – showing respect for people.
“I like to act as an intermediary between stakeholder groups – translating between the technical experts and the client to identify the needs of each group and determine the best path forward together.”